Build a strong foundation in digital product and service management with the latest version of ITIL. ITIL® Foundation v5 is your entry point into the framework — it teaches the concepts, principles, and practices needed to deliver value across the full product and service lifecycle in today’s complex, AI-enabled environments.
What you will learn
1. Digital product and service management concepts
Core concepts of modern digital products and services, value creation, continual improvement, and how products and services are managed across their lifecycle.
2. Value co-creation
How providers, consumers, and stakeholders collaborate to create value, balancing outcomes, costs, risks, experience, and sustainability.
3. The four dimensions of product and service management
- Organizations and People
- Value Streams and Processes
- Information and Technology
- Partners and Suppliers
How the four dimensions combine into a holistic approach to digital product and service management.
4. The ITIL Value System
How guiding principles, governance, value chain activities, management practices, and continual improvement fit together as a single system.
5. The ITIL Guiding Principles
How to apply the framework’s guiding principles to make better decisions, collaborate more effectively, and adapt practices to real-world digital environments.
6. The product and service lifecycle
The purpose of each lifecycle activity — discovery, design, operation, delivery, and support — and how they work together to create value.
7. ITIL’s management practices
The role of ITIL management practices and how the official practice guides support consistent, effective ways of working across organizations.
8. Continual improvement
How continual improvement is embedded in ITIL, the step-by-step continual improvement model, and how it supports long-term organizational success.
9. Value stream mapping and management
How to identify, map, and manage value streams to improve flow, visibility, and outcomes across digital products and services.
Skills you will acquire
- Lifecycle thinking — anticipate change, reduce technical debt, improve continuity, and move teams beyond a silo mentality.
- Collaborative, value-focused working — align teams around shared outcomes, transparency, and end-to-end value streams.
- Continuous improvement mindset — embed continual improvement in daily work and adapt to change in fast-paced digital environments.
Roles this certification unlocks
IT Service Manager, Digital Product Manager, IT Operations Specialist, IT Project Manager, Transformation Manager, Service Improvement Manager, Service Delivery Specialist, Service Owner, Process Lead, Customer Success Manager, Product Owner, Enterprise Architect, Solution Designer, Digital Product Designer, IT Team Leader, IT Development Manager, Chief Digital Officer, Experience Manager, IT Specialist (Application Development), IT Specialist (Change Management).
Exam details
- Format: 40 multiple-choice questions
- Duration: 60 minutes
- Pass mark: 65%
- Closed book
- Available languages: English, Chinese, Portuguese (Brazil), Spanish
Who it is for
Anyone starting in digital product and service management, IT professionals at any career stage, and teams that want a shared language for delivering value in modern, AI-enabled environments. No prior ITIL knowledge required.
What is included
- 2 days of live online instructor-led training
- Official PeopleCert ITIL Foundation v5 eBook
- Official Learning Resource Kit (Learner Workbook)
- Mock exams and exam strategy
- Exam voucher
- Certificate of attendance
Reference: ITIL Foundation (Version 5) — peoplecert.org. ITIL® is a registered trademark of PeopleCert.
